Levels that match yours
National, provincial and chapter, so each level sees what belongs to it.

One support layer between the national office and every chapter: built from your policies, available on every channel, and better every week.
Bring in bylaws, policies, grant guidelines, templates and training material from the tools you already use, including Notion. Mobilize IQ organizes them so every answer comes from your own material.
Text, phone, email and web chat all draw on the same knowledge, so a volunteer gets the same answer whether they call or text. Phone answers are spoken in a natural voice you choose.
Questions that need a person become tickets for the right staff member, with the history attached. Resolved answers feed back into the knowledge base, so the next chapter gets them instantly.
National, provincial and chapter, so each level sees what belongs to it.
Separate knowledge for board members, staff and volunteers.
Name the assistant and set its tone to suit your organization.
See the most-asked questions, what was escalated, and where your guidance has gaps.
A demo takes about half an hour.